Our Milestones
What Are Managed IT Services?
Managed IT services means managed service provider runs the day-to-day IT your business depends on, for a fixed monthly fee. Plego supports your users, servers, network devices, security tools and backups, and monitors all of it so problems are caught early. You choose one service or the full stack. We deliver managed for small businesses and mid-sized teams, in Chicago and across the US.
- Everything’s covered: helpdesk, infrastructure, and cybersecurity, monitoring, detection, and remediation included
- Monitoring and alert management on everything we cover
- Buy one service or the full stack
- Billed per user, per server or per device
- Professional Services and Strategic Advisory, as and when required.
Your IT, Our Responsibility. Let's Build a Plan That Fits.
Our Managed IT Services
Five services you can buy on their own or combine.
End User Support
A helpdesk for your staff. Remote troubleshooting, Microsoft 365 administration, patching and device backup, billed per user.
Server Management
Monitoring, patching and administration for physical and virtual servers, billed per server.
Network Device Management
Firewalls, switches, wireless access points and VPN managed and monitored, billed per device.
Cybersecurity
Advanced threat monitoring, detection and protection, billed per device
Backup Management
Backup monitoring, failure fixes, status reporting and restore help for servers and network infrastructure. Custom quote.
Professional Services (L3)
Migrations, upgrades, redesigns and other IT professional services, scoped and quoted before work starts.
Recent Projects
Awards & Recognitions
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How Support Works
Our monitoring tools keep an eye on your systems 24/7, catching and often fixing issues before they turn into bigger problems, so your team spends less time waiting on IT and more time working.
- Continuous Monitoring: Agents monitor devices, security, backups, and performance 24/7.
- Issue Detection, Problems like failed backups or low disk space are flagged automatically.
- Auto-Remediation: Common issues can be resolved automatically, such as restarting services or applying patches.
- Ticket Creation: Issues requiring support are automatically logged with key details.
- Technician Triage: Technicians review diagnostics and begin troubleshooting.
- Remote Fix: Issues are resolved remotely without an on-site visit.
- Resolution & Follow-Up: Fixes are logged and recurring issues are flagged for root-cause resolution.
IT & Security Team
Financial Services Company
Trusted by the World’s Leading Brands
Global brands trust us as their technology partner, thanks to our expertise in building custom web and mobile solutions that perfectly fit their unique needs.
- 5-star ratings across multiple platforms.
- 1000+ satisfied clients and growing!
- We serve small businesses to large corporations with a combined market cap over $5 trillion!
Create. Innovate. Thrive with Plego.
How Managed IT Services Pricing Works
Pricing follows what we manage. Tell us your user, server and device counts and we will send a quote.
Per User
End User Support. Up to 3 devices per user are included.
Per Server
Server Management. Physical and virtual servers are billed the same way.
Per Device
Network devices and cybersecurity (EDR, XDR and MDR).
Why Choose Plego for Managed IT?
One team runs your day-to-day IT and handles the project work, backed by 20+ years of delivery.
Start With One Service
Buy only the service you need today. Add users, servers, devices or security later without changing providers.
Full IT Support Included
Routine support and advanced troubleshooting are part of the monthly fee for every covered system. No per-ticket charges.
Proactive Monitoring
Covered systems are monitored through our management platform. Alerts are ticketed, escalated and fixed.
Security Built In
EDR, XDR and MDR can be added to any plan, managed by the same team that runs your IT.
Engineers for Projects
Migrations, upgrades and redesigns are handled by Plego engineers and quoted before work starts.
Clear Scope
Your service agreement lists every user, server and device we cover, so both sides know what is included.
IT Infrastructure & Security Team
Enterprise Organization