ADA Title II Website Compliance for State and Local Government

WCAG 2.1 Level AA under 28 CFR Part 35. Your date depends on your population.

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What the Rule Requires

28 CFR Part 35 sets a technical standard for public entities for the first time. It covers more than your main website.

  • Web content and mobile apps you provide or make available
  • WCAG 2.1 Level AA is the standard named in the rule
  • It applies to content you post and content posted on your behalf
  • Third-party content under contract counts as yours
  • We link to ada.gov rather than paraphrasing the rule loosely

Find Out Where Your Entity Stands

A gap assessment gives you scope, cost and a defensible order of work.

The Compliance Program

Six phases, mirroring the DOJ's own First Steps guidance, with a duration range on each.

1. Inventory

1. Inventory

Every web property, subdomain, portal and mobile app you are responsible for. 1 to 2 weeks.

2. Gap assessment

2. Gap assessment

Tested against WCAG 2.1 AA, scored by severity and public-service impact. 2 to 4 weeks.

3. Prioritization

3. Prioritization

Services residents actually use first: payments, permits, agendas, emergency notices.

4. Remediation

4. Remediation

Fixed in code, in sprints, with retesting at the end of each one.

5. Policy and training

5. Policy and training

Procurement language, authoring standards and staff training so it holds.

6. Monitoring

6. Monitoring

Monthly scans and quarterly manual checks after the deadline passes.

Awards & Recognitions

With a focus on creating outstanding recognitions for our clients and one we are proud of.

Meet Your Deadline With a Documented Program

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Documents and PDFs

For most entities the documents are the job. Council packets, permits, forms and minutes outnumber the web pages many times over.

  • Agenda packets and minutes published every cycle
  • Permit and licence forms residents have to complete
  • Budget documents and annual reports
  • Tagged structure, reading order and accessible form fields
  • Quoted by page band, with a sample remediated first
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Vendor and Contract Review

CMS and agenda portals

The vendors that publish most of your content, and the VPATs behind them.

Payments and permitting

Resident-facing transactions you do not control but are answerable for.

The reports they submit

We read the VPATs plainly and tell you what they claim and what they omit.

Why Partner with Plego

Public-sector track record

Chicago Park District and other public bodies.

Tested to the rule

WCAG 2.1 AA, the standard the rule actually names.

Mobile apps included

Named in the rule and rarely sold by agencies.

Document capacity

The volume of PDFs is usually the real scope.

Policy and procurement

Contract language so new content arrives conformant.

Staff training

Authors, not just developers.

Monitoring after the date

Compliance is a state, not a project.

Board-ready reporting

Written for a council, not for a developer.

US-based team

20+ years and 5,000+ projects behind the work.

State Law Overlay

Several states already require conformance ahead of the federal date. If you are in
one of these, your real deadline may have passed.

State Law Standard Applies to Status
Colorado HB21-1110 WCAG 2.1 AA Public entities In force since July 1, 2025 · $3,500 per violation
New York Chapter 734 of 2023 Most current WCAG State agencies In force
Minnesota Accessibility Standard v4.0 WCAG 2.1 AA State entities In force
Texas TAC 206 and 213 WCAG 2.1 AA State agencies and institutions In force
California AB 1757 — — Died in committee, August 2024. Not law.

Procurement

  • Contract vehicles, cooperative purchasing and past performance, stated plainly
  • W-9 and certificates of insurance on request, public-sector references on request
  • Where we hold no vehicle: we respond to RFPs, work under an existing master agreement, or
    subcontract to a prime
  • Of the twelve agencies reviewed, only one shows procurement information on an accessibility page
    at all

Board-Ready Summary

A one-page brief an IT director can hand to a council or board to justify the budget line:

the rule, the date, the risk, the scope and how the cost is structured. No competitor publishes one.

Frequently Asked Questions

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