End User IT Support Services

Outsourced IT support for your staff: remote helpdesk, device care and Microsoft 365 administration at a flat monthly rate per user.

Our Milestones

5000+
Projects Delivered
1000+
Companies Served
100+
Global Awards Won
20+
Years of Excellence

Placeholder for slideshow gallery

What Is End User IT Support?

Our IT support services give your employees one place to go when technology gets in the way. L4 Labs handles the tickets, fixes the devices and manages the accounts, so your team keeps working and you do not need to build an internal helpdesk. End User Support is part of our managed IT services. We provide IT support in Chicago and across the US.

  • Remote technical support for every covered user
  • Desktop support services for workstations, laptops, printers and peripherals
  • Password, account and access issues handled
  • Up to 3 devices per user: desktop, laptop and mobile or tablet
  • Device backup to OneDrive or Google Drive included

Give Your Team an IT Helpdesk Without Hiring One.

What's Included in Our End User Support Services

Everything your staff needs to stay productive, covered by one monthly fee per user.

IT Helpdesk Services

IT Helpdesk Services

Remote IT support services covering operating systems, business applications, printers, peripherals and VPN connections.

User Accounts and Access

User Accounts and Access

Password resets, account lockouts and access issues, plus onboarding for new hires and offboarding for leavers.

Microsoft 365 Administration

Microsoft 365 Administration

Microsoft 365 managed services: users, licenses, Exchange Online, Teams, SharePoint, OneDrive, Entra ID, MFA and Conditional Access.

Endpoint Management

Endpoint Management

Endpoint management services: patching, software deployment, device configuration and the setup or removal of covered devices. Pair it with managed cybersecurity services for threat protection.

Device Monitoring

Device Monitoring

Covered workstations and laptops are monitored for performance, hardware and software alerts.

Device Backup

Device Backup

User files on covered devices are backed up to OneDrive or Google Drive. Servers are covered by our managed backup services.

Recent Projects

Awards & Recognitions

Need Reliable IT Without Hiring a Full Team? Get a Free Consultation Today!

How Support Works

Our monitoring tools keep an eye on your systems 24/7, catching and often fixing issues before they turn into bigger problems, so your team spends less time waiting on IT and more time working.

  • Continuous Monitoring, Agents monitor devices, security, backups, and performance 24/7.
  • Issue Detection, Problems like failed backups or low disk space are flagged automatically.
  • Auto-Remediation, Common issues can be resolved automatically, such as restarting services or applying patches.
  • Ticket Creation, Issues requiring support are automatically logged with key details.
  • Technician Triage, Technicians review diagnostics and begin troubleshooting.
  • Remote Fix, Issues are resolved remotely without an on-site visit.
  • Resolution & Follow-Up, Fixes are logged and recurring issues are flagged for root-cause resolution.
A collage of Plego team members working collaboratively
rating
Plego eliminated static credentials, secured every privileged account and gave us a complete audit trail. Access is now controlled, time-bound and automatically documented without disrupting daily operations.
View Case Study

IT & Security Team

Financial Services Company

Trusted by the World’s Leading Brands

Global brands trust us as their technology partner, thanks to our expertise in building custom web and mobile solutions that perfectly fit their unique needs.

  • 5-star ratings across multiple platforms.
  • 1000+ satisfied clients and growing!
  • We serve small businesses to large corporations with a combined market cap over $5 trillion!

Create. Innovate. Thrive with Plego.

How Pricing Works

End User Support is billed per user, per month.

Per User, Per Month

One flat rate for each supported user.

3 Devices Included

A desktop, a laptop and a mobile or tablet for each user.

Extra Devices

Additional devices are billed per device, per month.

Licensing Is Separate

Microsoft 365 and other third-party licenses are not part of the fee.

Why Choose Plego?

One team runs your day-to-day IT and handles the project work, backed by 20+ years of delivery.

Start With One Service

Buy only the service you need today. Add users, servers, devices or security later without changing providers.

Full IT Support Included

Routine support and advanced troubleshooting are part of the monthly fee for every covered system. No per-ticket charges.

Proactive Monitoring

Covered systems are monitored through our management platform. Alerts are ticketed, escalated and fixed.

Security Built In

EDR, XDR and MDR can be added to any plan, managed by the same team that runs your IT.

Engineers for Projects

Migrations, upgrades and redesigns are handled by Plego engineers and quoted before work starts.

Clear Scope

Your service agreement lists every user, server and device we cover, so both sides know what is included.

Share Your Vision,
Let's Explore How
We Can Help