Our Milestones
What Is End User IT Support?
Our IT support services give your employees one place to go when technology gets in the way. L4 Labs handles the tickets, fixes the devices and manages the accounts, so your team keeps working and you do not need to build an internal helpdesk. End User Support is part of our managed IT services. We provide IT support in Chicago and across the US.
- Remote technical support for every covered user
- Desktop support services for workstations, laptops, printers and peripherals
- Password, account and access issues handled
- Up to 3 devices per user: desktop, laptop and mobile or tablet
- Device backup to OneDrive or Google Drive included
Give Your Team an IT Helpdesk Without Hiring One.
What's Included in Our End User Support Services
Everything your staff needs to stay productive, covered by one monthly fee per user.
IT Helpdesk Services
Remote IT support services covering operating systems, business applications, printers, peripherals and VPN connections.
User Accounts and Access
Password resets, account lockouts and access issues, plus onboarding for new hires and offboarding for leavers.
Microsoft 365 Administration
Microsoft 365 managed services: users, licenses, Exchange Online, Teams, SharePoint, OneDrive, Entra ID, MFA and Conditional Access.
Endpoint Management
Endpoint management services: patching, software deployment, device configuration and the setup or removal of covered devices. Pair it with managed cybersecurity services for threat protection.
Device Monitoring
Covered workstations and laptops are monitored for performance, hardware and software alerts.
Device Backup
User files on covered devices are backed up to OneDrive or Google Drive. Servers are covered by our managed backup services.
Recent Projects
Need Reliable IT Without Hiring a Full Team? Get a Free Consultation Today!
How Support Works
Our monitoring tools keep an eye on your systems 24/7, catching and often fixing issues before they turn into bigger problems, so your team spends less time waiting on IT and more time working.
- Continuous Monitoring, Agents monitor devices, security, backups, and performance 24/7.
- Issue Detection, Problems like failed backups or low disk space are flagged automatically.
- Auto-Remediation, Common issues can be resolved automatically, such as restarting services or applying patches.
- Ticket Creation, Issues requiring support are automatically logged with key details.
- Technician Triage, Technicians review diagnostics and begin troubleshooting.
- Remote Fix, Issues are resolved remotely without an on-site visit.
- Resolution & Follow-Up, Fixes are logged and recurring issues are flagged for root-cause resolution.
IT & Security Team
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Trusted by the World’s Leading Brands
Global brands trust us as their technology partner, thanks to our expertise in building custom web and mobile solutions that perfectly fit their unique needs.
- 5-star ratings across multiple platforms.
- 1000+ satisfied clients and growing!
- We serve small businesses to large corporations with a combined market cap over $5 trillion!
Create. Innovate. Thrive with Plego.
How Pricing Works
End User Support is billed per user, per month.
Why Choose Plego?
One team runs your day-to-day IT and handles the project work, backed by 20+ years of delivery.
Start With One Service
Buy only the service you need today. Add users, servers, devices or security later without changing providers.
Full IT Support Included
Routine support and advanced troubleshooting are part of the monthly fee for every covered system. No per-ticket charges.
Proactive Monitoring
Covered systems are monitored through our management platform. Alerts are ticketed, escalated and fixed.
Security Built In
EDR, XDR and MDR can be added to any plan, managed by the same team that runs your IT.
Engineers for Projects
Migrations, upgrades and redesigns are handled by Plego engineers and quoted before work starts.
Clear Scope
Your service agreement lists every user, server and device we cover, so both sides know what is included.
IT Infrastructure & Security Team
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