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GM Lighting

GM Lighting – AI Chat Bot

www.gmlighting.net

Client Profile

For nearly 20 years, GM Lighting has been the go-to source for innovative LED tape, under-cabinet lighting, and accent lighting for homes, businesses, and hospitality spaces. Renowned for pioneering flexible LED tape, they have set the standard for creative, high-quality lighting solutions.

Client Industry

Lighting Manufacturer

Business Challenges

Before teaming up with Plego, GM Lighting was facing some real challenges when it came to giving their customers a smooth experience. Their website had tons of useful information, but customers often struggled to find exactly what they needed. This led to some missed opportunities and areas where things could be more efficient.

Here’s what stood out to us:

  • Scattered Product Information
    With so many products and services on their site, customers found it difficult to quickly find the details they were looking for.
  • Overwhelmed Customer Support
    The customer support team was spending too much time answering repetitive questions, leading to slower response times and higher costs.
  • Lost Engagement Opportunities
    Visitors often left the site without finding what they needed, which meant fewer conversions and a higher bounce rate.
  • Handling Complex Queries
    Customers had detailed questions about products and lighting services, and the site just couldn’t keep up with their needs.

Solution

When GM Lighting partnered with Plego, we got straight to work. Using OpenAI’s API, we created a smart, AI-powered chatbot that completely changed the game. Here’s how we helped:

  • An AI Chatbot Built for Precision
    We used OpenAI’s advanced API to develop a chatbot that became a virtual expert on GM Lighting’s products and services.
  • Human-Like Conversations with NLP
    The chatbot understands everyday language and responds with clear, accurate answers, even to complex or specific questions.
  • Real-Time Access to Product Info
    The bot connects directly to GM Lighting’s database, ensuring users get up-to-date, detailed information instantly.
  • A Better Customer Experience
    Whether someone’s looking for installation advice or comparing products, the chatbot provides quick, helpful answers, keeping users engaged.
  • Streamlined Customer Support
    By handling repetitive queries, the chatbot freed up GM Lighting’s support team to focus on bigger, more important tasks.
  • Room to Grow
    The chatbot is scalable, which means it can easily grow and adapt as GM Lighting expands its offerings.

By integrating OpenAI’s advanced API, we helped GM Lighting turn their website into an interactive, user-friendly hub. 

The AI chatbot not only solved their challenges but set them apart as a leader in customer experience in the lighting industry.

AI Chatbot

Built right into GM Lighting’s website, the AI chatbot gives users quick, spot-on answers to their questions, making it super easy to find product or service details anytime.

It delivers a smooth, 24/7 support experience, saving users time while boosting trust and making their journey on the site a whole lot better.

Admin Panel for Managing Chatbot Interactions

To provide GM Lighting with full control and oversight, Plego developed a custom admin panel that allows their team to manage and review user interactions with the chatbot. This intuitive dashboard simplifies monitoring and improves their ability to address customer needs effectively.

Key Features of the Admin Panel

  • Chat History Tracking: Every user interaction is logged and organized, making it easy to review the full conversation history. Each thread includes a unique ID for quick identification.
  • User Queries Overview: The “First Message” column provides a quick snapshot of user inquiries, helping GM Lighting staff understand the most common questions at a glance.
  • Timestamped Records: Every interaction is recorded with an accurate timestamp, giving the team visibility into peak interaction times and user behavior trends.
  • Quick Access Actions:
    • View Conversations: Clicking on the “View” button provides detailed insights into the entire conversation, ensuring nothing gets missed.
    • Download Conversations: The admin panel allows conversations to be downloaded for record-keeping or team analysis.
  • Export All Chats: With a single click, the admin panel enables exporting all chat records for comprehensive analysis or internal reporting.

 

 

Technologies Used

Generative AI Development Services

Services Provided

Generative Open AI (GPT), Machine Learning, NLP